Shipping and Returns Policy
At Namastashi Crystals we understand how important purchase is for you and to receive the purchased products in the finest condition. We have adopted all the necessary steps to ensure that you receive your products on time, one of which is by partnering with a large network of couriers to deliver your products at the fastest time possible.
Your product will be delivered to you within 10-15 working days.
We provide free shipping for our products worldwide.
If you are canceling your order, haven't got it delivered or the order is lost, you would be eligible for the whole refund of the order amount.
Our Returns policy is applicable only if:
- The products were damaged when you got it delivered
- You received a wrong item
- You have a valid and genuine return reason
We do not entertain returns for products that you have ordered by mistake. We always recommend that you make sure that the product, quantities and all other attributes are in accordance to your needs.
If you wish to return the product within 30 days from the date of delivery. Unless you received a damaged product, the returned items:
- Should be in an undamaged and unused condition
- Should be returned in the original packaging
- Should be sent through a trusted and reliable courier
- Restocking Fee of $20 will be charged
The shipping charges to return the items should be borne by the customers. We would not be responsible for any damages to the products while being returned.
If the products you have received is damaged or a wrong order, we offer a free replacement of the products that you had originally ordered. For all other returned items, we offer a store credit that you can use for purchasing other items from our store, within 90 days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To return a Product, please mail us to firstname.lastname@example.org and will get back to you with procedure in 24 hrs.